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WARRANTY

Our commitment

Your loyalty to ROTOR Bike Components is regarded as one of our most valuable brand assets.  To earn it, we constantly search for the best method(s) to improve performance, whether it involves manufacturing, technical support and sales. At ROTOR Bike Components we are proud of our total in-house manufacturing process, which allows us to control each aspect of manufacturing – from the moment the idea occurs, to defining the concept and design, until production is set in motion in our factory, followed by rigorous testing.

This allows us to produce high-tech bike components of superior quality and performance advantages. If you are having challenges with one of our products, we stand behind it and will do our best to get you back on your bike as soon as possible – backed by a limited warranty.

For all other matters that might prevent you from riding with ROTOR components, no need to worry, we will seek a solution to get you back on the road or trail as fast as possible.

Limited lifetime warranty and limited 2-year warranty

We offer a limited lifetime warranty for all our chainrings and standard non-power meter cranks. All other ROTOR products are covered by a limited 2-year warranty period.

 

Limited Warranty

All ROTOR products are sold exclusively through our network of authorized dealers. ROTOR Bike Components provides each original retail purchaser of a ROTOR product a warranty against defects in materials and workmanship. The limited lifetime warranty applies to all our chainrings and standard non-power meter cranks. The limited 2-year warranty is valid for two (2) years from the original sale of the ROTOR product. Warranties are not transferable to subsequent owners; proof of original date of sale is required.

 

This warranty does not cover:

Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for – or compatible with – the product as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the product by a non-authorized dealer. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is non-transferable. This warranty applies only to ROTOR products purchased through an authorized dealer or distributor. ROTOR Bike Components is not responsible for incidental or consequential damages. Some states in the U.S. do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. ROTOR products must be registered with ROTOR Bike Components before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

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