What is your warranty policy?
We work hard before we ship your product to make sure it is never a warranty issue again. We understand how frustrating warranty issues can be and that's why we evaluate any problems, find a solution and get you back to using your product as quickly as possible. However, as with all warranties, there are a few things you should know:
Our policy does not affect your statutory rights:
ROTOR does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by ROTOR.
ROTOR does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.
Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
If a repair/replacement is not possible ROTOR reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.
How long will my warranty claim take?
We do our best to resolve the warranty as quickly as possible. If we can fix the problem, we will, but in some cases products have to be sent to the manufacturers, our workshop or specialized repair partners and this may take a little longer.Please be patient with us, as you can be sure that we are constantly striving to solve your issue quickly and efficiently.
Will my claim be successful?
It depends largely on the problem and whether your item is still under warranty. We study each case and raise the problems with the manufacturers for repair and replacement. Each claim is thoroughly investigated to ensure we give you the best possible service.