Privacy and Cookie Policy

This privacy policy sets out how ROTOR COMPONENTES TECNOLÓGICOS S.L. (hereafter "ROTOR") uses and protects any information that you give the Store while using this website or ROTOR Power Mobile App. ROTOR is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ROTOR may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The WEB site and the app ROTOR Power are created and owned by ROTOR COMPONENTES TECNOLÓGICOS S.L., registered in the land registry of Madrid, Volume 11210, Folio 56, Page M-176350, CIF B81484552. ROTOR COMPONENTES TECNOLÓGICOS S.L., hereinafter RESPONSIBLE, is the Responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

What we collect

ROTOR website

We may collect the following information

  • name and date of birth
  • contact information including email address and phone number
  • IP adress
  • Information about the products you’ve purchased
  • Bicycle use preferences
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

ROTOR Power App

We collect the following types of information from and about you:

  • Personal Information: This includes your name, email address, and other information that you voluntarily provide to us.
  • Device Information: This includes your device type, operating system, and other technical information about your device.
  • Usage Information: This includes information about how you use the App, such as the features you use, the content you view, and the actions you take.
  • Location Information: If you enable location services, we may collect your precise or approximate location information during the training sessions even when the app is closed or not in use.

Data conservation criteria: data will be retained as long as there is a mutual interest in maintaining the end purpose of the treatment of personal data, and when it is no longer necessary for that purpose, the data will be deleted with adequate security measures to guarantee either the pseudonymization of the data or their total destruction.

Communication of the data: the data will be communicated to subsidiaries of the Group

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In accordance with the provisions of current regulations on personal data protection, ROTOR complies with all the provisions of the GDPR rules for the treatment of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, by which they are treated in a lawful, loyal and transparent manner in relation to the interested party, and that they are adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

ROTOR guarantees that it has implemented the appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect the rights and freedoms of Users and has communicated the appropriate information so that they can exercise them.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Google Analytics

We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about which pages are visited, how long they’ve been on the website, how you arrived there, and what’s clicked on. Analitycs data are collected through a JavaScript tag on the pages of our site and aren’t linked to personally identifiable information. Thus, we do not collect or store your personal information (for example, your name or address) so this information cannot be used to identify who you are.

You can find more information about Google’s position on privacy regarding its Analytics service at

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name   Cookie Description
CART Association with your shopping cart
CATEGORY_INFO Stores the category of information on the page, which allows you to view pages more quickly.
COMPARE The items you have in the list of comparison products.
CURRENCY Payment preference in which currency
CUSTOMER An encrypted version of the customer’s identification with the store.
CUSTOMER_AUTH An indicator of whether you are currently connected to the store.
CUSTOMER_INFO An encrypted version of the customer group to which it belongs.
CUSTOMER_SEGMENT_IDS Stores customer segment ID
EXTENAL_NO_CACHE A flag that indicates whether the cache is disabled or not.
FRONTED Your ID to log in
GUEST_VIEW Allow guests to edit their orders.
LAST_CATEGORY The last category you have visited.
LAST_PRODUCT The most recent product you have seen.
NEWMESSAGE Indicates if a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to the information about your shopping cart and see the history of whether you have requested the website
POLL The ID of the survey you filled out.
POLLN Information about the surveys you have filled out
RECENTLYCOMPARED The products you recently compared
STF Information about the products you have emailed to your friends.
STORE Store view and selected language
USER_ALLOWED_SAVE_COOKIE Indicates if a client allows the use of Cookies.
VIEWED_PRODUCT_IDS The products you have recently viewed
WISHLIST Encrypted list of the products you want
WISHLIST_CNT The number of products you want from your list
_GA 2 YEARS Used to distinguish users
_UTMA 2 YEARS Google Analitycs. Used to distinguish users and logins
_UTMB 30 MINUTES Google Analitycs. Used to identify new sessions / visits
_UTMB END OF BROWSER SESSION Google Analitycs. Set for interoperability with urchin.js.Historically, this cookie operates in conjunction with the __utmb
_UTMZ 6 MONTHS FROM SET/UPDATE Google Analitycs. Stores by source of traffic and campaigns

ROTOR Power App

Device permissions for Personal Data access

Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document. The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.

Approximate location permission (continuous)

Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.

Precise location permission (continuous)

Used for accessing the User's precise device location. This Application may collect, use, and share User location Data in order to provide location-based services.

How We Use Your Information

We use your information to:

  • Provide you with features and functionality that require precise or approximate location information, such as register precise metrics such as speed and route progression during the training sessions.