Privacy Policy


The website has been created and is owned by ROTOR COMPONENTES TECNOLOGICOS, S.L., registered in the Commercial Registry of Madrid, Volume 11210, Book 0, Folio 56, Section 8, Page MM3650, Entry 1, CIF B81484552. 

ROTOR COMPONENTES TECNOLOGICOS, S.L., henceforth referred to as ROTOR, is responsible for the management of personal data of the User and informs him/her that this data will be treated in accordance with the European Union’s new General Data Protection Regulation (GDPR)  2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, for which the following processing information is provided:

Aim of data processing: maintain a commercial relationship with the User. The operations planned to carry out the treatment are:

  • Sending of commercial advertising communications by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by ROTOR and related to our products and services, or to our collaborators or suppliers with whom we have reached a promotion agreement.
  • Conduct statistical studies.
  • Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to them.
  • Forward the newsletter on the website.

Data retention criteria: Data will be kept while there is a mutual interest to carry out the purposes set out in this privacy policy. When it is no longer necessary for this purpose, they will be eliminated with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of same.

The type of information we will collect about you when you place an order or register on our web site includes:

Name and Birthday
Address and phone number
Product purchase information
Email Address
Bicycle use preferences
IP address 

Communication of the data: The data will be communicated to Group subsidiaries

Rights that assist the User:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to your data processing.
  • Right to file a claim with the control authority ( if considered that the data processing does not comply with current regulations.

Contact information to exercise your rights:



Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet your request, by the provider, being voluntary the inclusion of data in the remaining fields. The User guarantees that the personal data provided to ROTOR is true and is responsible for communicating any modification thereof.

ROTOR expressly informs and guarantees users that their personal data will only be transferred with their express consent to the Group companies and authorized Distributors in order to attend to any news, incidents or warranty of the products they sell. All data requested through the website is mandatory, as they are necessary for the provision of an optimal service to the User. In case all data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.


That in accordance with the provisions in the regulations in force on personal data protection, ROTOR is complying with all the provisions of the GDPR regulations for the treatment of personal data of its responsibility, and manifestly with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

ROTOR guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect the rights and freedoms of Users and has communicated the appropriate information so that said Users can exercise them.


How we use cookies

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

What’s a Cookie?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Cookies?

These are cookies set on your machine by external websites whose services are used on this site.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Google Analytics

We use Google Analitycs to collect information about visitor behaviour on our website. Google Analitycs stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analitycs data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its Analitycs service at

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE Name Expiration Time COOKIE Description
cart The association with your shopping cart.
category_info Stores the category info on the page, that allows to display pages more quickly.
compare The items that you have in the Compare Products list.
currency Your preferred currency
customer An encrypted version of your customer id with the store.
customer_auth An indicator if you are currently logged into the store.
customer_info An encrypted version of the customer group you belong to.
customer_segment_ids Stores the Customer Segment ID
external_no_cache A flag, which indicates whether caching is disabled or not.
frontend You sesssion ID on the server.
guest-view Allows guests to edit their orders.
last_category The last category you visited.
last_product The most recent product you have viewed.
newmessage Indicates whether a new message has been received.
no_cache Indicates whether it is allowed to use cache.
persistent_shopping_cart A link to information about your cart and viewing history if you have asked the site.
poll The ID of any polls you have recently voted in.
polln Information on what polls you have voted on.
recentlycompared The items that you have recently compared.
stf Information on products you have emailed to friends.
store The store view or language you have selected.
user_allowed_save_cookie Indicates whether a customer allowed to use cookies.
viewed_product_ids The products that you have recently viewed.
wishlist An encrypted list of products added to your Wishlist.
wishlist_cnt The number of items in your Wishlist.
_ga 2 years Used to distinguish users.
_utma 2 years Google Analitycs. Used to distinguish users and sessions.
_utmb 30 minutes Google Analitycs. Used to determine new sessions/visits.
_utmb end of browser session Google Analitycs. Set for interoperability with urchin.js.Historically,this cookie operated in conjunction with the __utmb
_utmz 6 months from set/update Google Analitycs. Stores the traffic source or campaign
_utmv 2 years


 How to control cookies in different browsers (enable/disable):


You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.