Free shipping on all orders over 69€, bike frames included
Delivery costs and timeframes can vary, depending on the items ordered, the delivery country and the courier service selected. From ROTOR work to get your order out the door and on its way to you in the shortest possible timeframe.
When will my order be dispatched?
Our goal is to process and dispatch orders within 24 hours; however, this can take a little longer during busy periods. Bikes frames can take up to 5 working days to be prepared for dispatch, as they are inspected by our specialist mechanics to ensure they arrive in perfect condition.
How Do I Track My Order?
All of our orders are shipped on tracked delivery services. Once your order has been shipped, you will receive a confirmation email with courier tracking details. Please allow time for your parcel to be scanned into the courier’s network before tracking activates. Once scanned, you will be able to keep an eye on the movement of your order and check for delivery updates.
We recommend providing your contact number during checkout so that you can keep up to date with your delivery.
What should I do if there is an issue with my order upon delivery?
We work closely alongside our couriers to ensure all orders arrive in perfect condition, however, on the rare occasion that something goes wrong, we want to hear about it so that we can make it right. If there is an issue with your order, please get in touch with us in our Contact site
What should I do if my order has not arrived?
Please keep an eye on your courier tracking details to follow the movement of your parcel. If your order has not arrived within the estimated timeframe and there are no recent tracking updates, please contact us.
|Destination||Below 69€||Over 69€||Estimated Delivery Time (from date of dispatch)|
|Spain||8 €||Free||2-3 days|
|Canary Islands||10 €||Free||3-5 days|
|Ceuta||10 €||Free||3-5 days|
|Melilla||10 €||Free||3-5 days|
|Europe||15 €||Free||3-5 days|
|America||22 €||Free||3-7 days|
|Asia||22 €||Free||3-7 days|
|Oceania||22 €||Free||3-7 days|